Front Office Supervisor

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe's largest urban shopping and entertainment destinations. Together the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.

Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London's most vibrant and fast evolving neighbourhoods.

Duties and responsibilities related to the Front Office Supervisor role

• Support the effective running of Front Office operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Supervise daily Front Office functions, including check in/check out procedures, reservations, and room assignments.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision making.

About you

You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.

Benefits you will enjoy as a Front Office Supervisor

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide