Front Office Receptionist

Hotel

SP - The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

Job Title & Overview

The Manchester Deansgate Hotel is looking for a dynamic Full Time Front Office Receptionist to join the IHG Hotels and Resorts family. The role involves welcoming guests, checking them in and out, and ensuring exceptional service.

Responsibilities

• Checking In and Out Guests - Greet guests with a warm Hotel Indigo welcome and use Opera system to process check in and check out.
• Handling Guest Requests - Resolve ad hoc requests and service recoveries to ensure a positive stay.
• Guest Engagement - Provide information about the hotel, local area and create authentic interactions.
• IHG One Rewards - Identify IHG One Rewards members and promote the program to new guests.

Qualifications

• Experience in a hotel reception role.
• Familiarity with Opera or similar reception system (desired but not essential).
• Strong communication, problem solving and customer service skills.

Benefits

• Financial security - Competitive hourly rate, guaranteed hours, overtime pay, free meal on shift, paid holidays, and financial wellbeing app.
• Growth and development - Extensive training, career progression opportunities, two paid days of volunteering per year.
• Colleague perks - Worldwide discounted room rates, discounted F&B, and other portal discounts.
• Wellbeing - Maternity/paternity pay, employee assistance programme, access to mental health first aiders.

Equal Opportunity

We are a Disability Confident Committed Employer and an equal opportunity employer. We provide an inclusive recruitment process and support for applicants with disabilities. We do not discriminate on the basis of race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital or family status, veteran status, or any other characteristic protected by law.

Legal Requirements

Applicants must meet the legal requirements to work in the UK.