Front Office Night Supervisor

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe's largest urban shopping and entertainment destinations.

Duties and Responsibilities

• Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
• Ensure the smooth operation of all Front Office functions throughout the overnight shift.
• Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
• Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
• Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
• Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
• Provide cover for the Night Manager as required by business needs.

About You

You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt for you, your family and friends from the day you start.
• Free meals on duty.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Uniform provided and laundered complimentary.
• Headspace membership and access to our Employee Assistance Programme.
• Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.