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Front Office Manager
Posted 1 day 10 hours ago by Consortium for Clinical Research and Innovation Singapore
£60,000 - £80,000 Annual
Permanent
Full Time
Administration Jobs
London, United Kingdom
Job Description
Responsibilities 
- Overseeing the daily operations of the front office, ensuring excellent guest service, and managing the front office team.
- Review and manage VIP and repeat guest room assignments. Personally welcome VIPs upon arrival and engage with them during cocktail hours or breakfast to gather feedback.
- Coordinate with Housekeeping and Engineering on room upkeep and the preventive maintenance program.
- Review and manage contracts for all Front Office equipment and third-party services, including transportation, telephone systems, and shuttle services, etc.
- Prepare the annual Front Office Budget.
- Ensure proper staffing levels and workload distribution across different shifts.
- Manage staff-related issues, including performance management, counselling and disciplinary matters, in consultation with HR, ensuring proper documentation.
- Minimum 5 years of experience in similar capacity
- Strong leadership and team management abilities
- Good problem solving skills
- Familiar with Front Office system (eg. Opera Cloud)
Consortium for Clinical Research and Innovation Singapore
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