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Front Office Manager

Posted 1 day 10 hours ago by Consortium for Clinical Research and Innovation Singapore

£60,000 - £80,000 Annual
Permanent
Full Time
Administration Jobs
London, United Kingdom
Job Description
Responsibilities
  • Overseeing the daily operations of the front office, ensuring excellent guest service, and managing the front office team.
  • Review and manage VIP and repeat guest room assignments. Personally welcome VIPs upon arrival and engage with them during cocktail hours or breakfast to gather feedback.
  • Coordinate with Housekeeping and Engineering on room upkeep and the preventive maintenance program.
  • Review and manage contracts for all Front Office equipment and third-party services, including transportation, telephone systems, and shuttle services, etc.
  • Prepare the annual Front Office Budget.
  • Ensure proper staffing levels and workload distribution across different shifts.
  • Manage staff-related issues, including performance management, counselling and disciplinary matters, in consultation with HR, ensuring proper documentation.
Requirements
  • Minimum 5 years of experience in similar capacity
  • Strong leadership and team management abilities
  • Good problem solving skills
  • Familiar with Front Office system (eg. Opera Cloud)
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