Front Office Manager

Company Description

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure OxfordHawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

As our next Front Office Manager , you

An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Are passionate about guests and delivering great service.

Have a hands on approach, are organised and supportive of your team.

Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.

Are results driven and understand what needs to be done in order to achieve the hotel goals.

Work duty manager shifts as and when required.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure OxfordHawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en suite, are divided between two buildings, each with an entirely different character.

Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one night stay for you to experience this first hand.

Qualifications

If this sounds like you, you're in the right place.

You've got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

• Experience in a similar role or Supervisor role with 2-3 years experience
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high pressure situations
• A team player & builder
• A motivator & self starter
• Well presented and professionally groomed at all times

Additional Information

If you feel you are the right candidate for the role as our Front Office Manager, please click 'apply' now! We'd love to hear from you!

One more thing

By working at the Mercure Oxford Hawkell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart of or on

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Must be eligible to live and work in the United Kingdom at the time of application.