Front Office Manager : Pullman Phuket Panwa Beach Resort

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Guest Experience

• Ensure smooth and friendly guest arrivals and departures

• Match reservations accurately with room and guest needs

• Use PMS effectively to enhance guest service

• Complete accurate and timely night audits

• Coordinate with other departments for a seamless experience

Leadership & VIP Service

• Lead the team to personalize arrivals and departures

• Personally assist with key/VIP guest check-ins and check-outs

• Promote the Heartist service approach

• Focus on LCAH member experiences

Team Management

• Be present during peak guest flow in the lobby

• Recruit, train, and support a high-performing Front Office team

• Encourage consistency and collaboration through regular meetings

• Drive service improvements and innovation

• Use coaching and reviews to grow talent and manage performance

Qualifications

• Diploma or Degree preferably in hospitality or related field
• 5 years in industry experience, minimum 2 years as AFOM/FOM
• Experience in similar size/style of hotel 5 starsresort
• PMS knowledge: Opera
• Involvement in reservations and understanding of Revenue Management processes
• Familiar with LCAH processes or loyalty programmes
• How to manage guest experience, understands and can use reporting RPS, etc.

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor's learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our CorporateSocial Responsibility and Environmental, Social, and Governance (ESG) activities.