Front Office Lead - Guest Experience & Team Growth

Duties and responsibilities related to the Assistant Front Office Manager role

• Supervise the Duty Manager & Guest Services Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
• Work closely with the Guest Services to improve both the arrival and departure experience.
• Review daily the rate variance to ensure that the proper rates are consistently applied.
• Ensure that open folios and paymasters are properly monitored and closed on time.
• Monitor the implementation and use of Colleague Advantage.
• Supervise the Front Office team training.
• Work with HR to develop the front office team.
• Ensure that we achieve our Enrolment Success Rate target.
• Maximize Upsell opportunities.

About you

We are seeking an experienced and results driven professional with a strong background in front office operations within the hospitality industry. The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. You will demonstrate exceptional leadership and decision making skills, the ability to manage high pressure situations with confidence, and a commitment to delivering a superior guest experience. A proactive, detail oriented mindset and the ability to lead, coach, and inspire a diverse team are essential for the role.

Benefits you will enjoy as an Assistant Front Office Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide