Front Office Agent United Kingdom Motel One Newcastle from 3/31/2026

# Front Office Agent United Kingdom Motel One Newcastle Full-time from 3/31/2026 from £26,450.00 per yearUnited KingdomYour tasksThe focus of this role is on the professional care of our hotel guests - from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following: Looking after our guests, including check-in and check-out Reviewing and processing bookings, overbookings and options Invoicing, including managing payments, as well as cash transactions and cashing up Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) Gaining interdepartmental insights into new areas of activity by working in our multicultural teamsWhether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have a solid command of English Be a team player and willing to provide assistance across departments - we achieve our results together Our attractive benefitsBonus programThe better guests rate their stay, the higher the bonus for the entire team.Personal and professional developmentGet off to a great start with comprehensive onboarding, annual training and coaching at One University.Build an international careerOur national and international hotels or new openings offer numerous career opportunities.Celebrate togetherWhether it's summer party, Christmas party or our annual international football tournament - we celebrate successes together with the team.Affordable accommodation throughout EuropeSecure benefits! With affordable staff rates in our hotels throughout Europe and in New York as well as other attractive discounts.Cost-effective and sustainable commutingYou can choose between a public transport allowance or a free bicycle. Benefits of working at Motel One Newcastle City centre location close to all major public transport links Express yourself, our uniform allows us to express ourselves in the Motel One way Fun and friendly team building events Bike storage area, so you can bike into the city A summer and winter party to celebrate as a whole team Opportunities to cover in over Motel One locations and explore Europe Here you can find out more about the workplace