Front of House/ Workplace Experience Manager (Full Time)

Front of House/ Workplace Experience Manager (Full Time)

We are seeking an exceptional hospitality professional to lead and elevate the Front of House experience within our two floor office environment. This is not a traditional receptionist role.

This position is responsible for creating, maintaining and continuously refining a premium workplace experience. The successful candidate will operate with the precision, pride and attention to detail expected in a luxury hospitality/showroom setting.

Each meeting room within our office has its own identity, aesthetic and service standard. The Front of House/Workplace Experience Manager will take full ownership of ensuring these standards are consistently delivered.

This role will operate on a shift basis to ensure excellence throughout the day.

Key Responsibilities

Front of House & Visitor Experience

• Deliver a polished, professional and warm welcome to all staff and visitors
• Create an immediate sense of organisation, calm and quality
• Manage incoming calls with confidence and discretion
• Anticipate guest needs before being asked
• Act as a visible and present ambassador for the office
• Work with the Office Assistant to ensure deliveries are unpacked and out of sight promptly
• Monitor parking and ensure availability of spaces
• Prepare and reset meeting rooms to an impeccable standard
• Ensure themed rooms are presented correctly, including appropriate glassware and crockery
• Monitor lighting, cleanliness, layout and finishing details
• Conduct regular floor walks across both levels to maintain presentation including all areas
• Proactively identify and correct any lapses in standard

Hospitality & Catering Oversight

• Prepare and present refreshments to a premium standard
• Coordinate catering and ensure presentation consistency
• Oversee stock of glassware, crockery and hospitality supplies

Operational Ownership

• Open and close the office (key holder)
• Maintain immaculate reception and communal areas
• Support health & safety processes (training provided)
• Act as First Aider and Fire Marshal (training provided)
• Assist with meeting technology setup (Zoom/MS Teams)

Shift Structure

You will work alongside an additional, part time Front of House/Workplace Experience Manager as follows:

• Shift 1: 7:30 am - 4:30 pm Monday to Thursday and 8:00 am - 4:00 pm on Friday (Full time)
• Shift 2: 1:00 pm - 7:00 pm Monday to Thursday and 1:00 pm - 6:00 pm on Friday (Part time)
• Daily overlap for handover and peak coverage
• Cross cover during annual leave is required and overtime will be paid

Skills & Experience

• Background in luxury hospitality or a premium sales showroom preferred
• Exceptional attention to detail
• High personal presentation standards
• Calm under pressure
• Proactive and anticipatory mindset
• Strong organisational ability
• IT literate

This role requires pride, ownership and a desire to operate at consistently high standards.

We reserve the right to close the vacancy early should we receive sufficient applications.

Blackfinch is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. A copy of our Equal Opportunities Policy is available upon request.

About Us

Blackfinch Group is an award winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came to be on the anniversary of Darwin's birth, 12 February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax efficient solutions, early stage investing, managed portfolio services, property financing and renewable energy. We're proud to be entrusted with over £950 million in assets under management.