Front of House Team Leader

Front of House Team Leader

Wimbledon FWC Front Of House Permanent Part time £29,964 pro rata

20 Hours per week

Our team in Wimbledon Fitness & Wellbeing Club currently has an opportunity for a Front of House Team Leader. The role includes one fixed Duty Manager shift per week, leading front of house team & other admin responsibilities.

The post holder will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards. There will be a large focus on diary management and resource planning within the role.

As the welcoming face of our club, your job will be to meet and greet all visitors. You'll ensure the smooth running of reception by answering calls and dealing with membership enquiries, and to support the Fitness Suite with appointments, queries relating to assessments, inductions and studio class bookings.

You have outstanding communication and customer service skills gained within a leisure or hospitality role. You're approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience. You're an energetic team player with exceptional planning and organising skills.

Key Requirements

• Supervisory experience
• High quality client service interaction
• Strong resource management skills, including use of complex IT systems
• Ability to prioritise and deal with varied workload effectively
• Experience in an administrative/office environment
• Ability to multi-task and work under pressure
• Proven self & team motivator
• Flexibility to cover staff absences & sickness
• Clean and presentable appearance

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.