Front of House Supervisor - SO15 1QE

Details

• Pay Rate: £13.25 - £13.50 p/h (typical total earnings up to £15 p/h with tips)
• Hours: 40-45 per week (hours are negotiable)
• Commencement Date: ASAP
• Location: Unit R08, Mezzanine Food Level, West Quay Shopping Centre, Southampton SO15 1QE

Be part of something new - join Maki & Ramen Southampton

We're Maki & Ramen - a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we're passionate about delivering a memorable experience for every guest.

Maki & Ramen Southampton is looking for an experienced and adaptable Restaurant Floor Supervisor to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we'd love to hear from you.

Responsibilities

• Supervise daily floor operations to ensure smooth service.
• Coordinate front-of-house staff, including servers, hosts, and bussers.
• Monitor table turnover, reservations, and guest flow to maintain efficiency.
• Handle guest complaints or special requests promptly and professionally.
• Support, train, and motivate staff to deliver consistent performance.
• Ensure adherence to health, safety, and sanitation regulations.
• Assist in inventory tracking, staff scheduling, and shift planning.

Required Skills and Experience

• Excellent verbal communication and interpersonal skills
• Delegation and coordination of tasks during busy shifts
• Strong time management and multitasking abilities
• 1-3 years of experience in a supervisory or senior front-of-house role (e.g., head server, shift leader)
• Familiarity with basic reporting (e.g., shift logs, incident reports)
• Knowledge of health and safety regulations in food service

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top and an opportunity to expand your career.

Benefits

• Discounted or free food
• Employee discount

Schedule & Experience

• Day shift
• Night shift
• Weekend availability

Experience

• Hospitality: 1 year (required)
• Restaurant management: 1 year (preferred)
• Supervising: 1 year (required)

Work Location: In person