Front of House Manager Dublin Full-time View role

# Front of House Manager Ref TW-0100The Front of House Manager is responsible for the day-to-day leadership of the Front of House and Guest Services team, ensuring every guest receives a consistently excellent welcome and stay. This is a senior hotel management position and, given The Bolton's pre-opening status, the role also carries responsibility for helping establish Front of House standards, systems and procedures ahead of launch. What you'll do Guest Service & Standards Ensure guests receive a consistently high level of service and a warm, professional welcome at every touchpoint. Keep the Reception and Guest Services area well-presented, clean and tidy at all times. Handle guest queries, complaints and special requests promptly, ensuring guests leave with a favourable impression of the hotel. Champion the hotel's brand vision, ensuring the team anticipates and exceeds guest expectations. Team Leadership Recruit, lead and develop a high-performing Front of House team, including Reception and Duty/Night Management. Set rotas and ensure appropriate cover across all shifts, including early, late, weekend and night operations. Manage team performance and progress, including conducting reviews, coaching and, where necessary, progressive discipline. Deliver induction and ongoing training so the team consistently meets brand and service standards. Operations & Financial Oversee day-to-day Front of House operations, including check-in/check-out, room allocation and reservations. Manage Front of House administration, including house limit checks, credit card authorisation, city ledger accounts and petty cash. Support payroll administration and rostering for the department in line with budget. Identify opportunities to optimise occupancy and revenue in coordination with the General Manager. Compliance & Safety Ensure all Front of House procedures comply with hotel policy, licensing requirements and Irish employment and health & safety legislation. Maintain accurate visitor, guest and incident records in line with GDPR and hotel policy. Act as a Duty Manager as required, taking responsibility for the safety and security of guests and colleagues on shift. Pre-Opening Responsibilities Support the General Manager in developing Front of House SOPs, service sequences and departmental structures ahead of opening. Assist with the selection and configuration of the Property Management System (PMS) and related guest-facing technology. Contribute to the recruitment and onboarding of the founding Front of House team. What we're looking for Proven experience in a Front of House, Reception or Rooms Division management role within hotels, ideally at 4-star or above. Strong people-management skills with a track record of leading and developing a team. Experience with hotel PMS systems and an understanding of revenue principles. Excellent communication skills, both written and verbal, with the confidence to liaise at all levels. Highly organised, with the ability to manage multiple priorities and remain calm under pressure. Comfortable operating with a degree of autonomy, particularly given the pre-opening environment. Experience supporting a hotel pre-opening or new-build project is an advantage but not essential. How we review applicationsEvery application is read by a person. Software helps us organise CVs against the requirements above; it never rejects anyone. See the candidate privacy notice.Location: DublinType: Full-timeTeam: HospitalityBy email: - quote TW-0100 in the subjectApply nowTakes about two minutes. CV as PDF or Word, or email it to the address above.