Front of House Manager

This is anexciting opportunity to join Huntingdon Audi as a customer orientated Front of HouseManager, within an innovative and well-established organisation.

About Us:

As part ofa team of approximately 700 colleagues at the Vindis Group, you will contributeto a business that places customer excellence, operational standards andemployee development at the heart of its strategy. We are proud of our heritageand ambitious about our future; our continued success is built upon a HighPerformance Culture that values professionalism, accountability andcollaboration.

How we support our People:

• DriveOur Brand -Enjoy our Employee Car Scheme after a qualifying period, with no depositrequired. Experience the joy of driving our brand products at remarkableprices.
• CelebrateYou -Take your birthday off with Paid Birthday Leave - On us!
• FamilyFirst -Benefit from our Family Friendly policies, including enhanced Maternityand Paternity packages.
• StayHealthy -Our enhanced Sick Pay ensures you're taken care of when you need it most(based on length of Service).
• WellbeingAt Your Fingertips - Access to our 24/7 Employee AssistanceProgramme, for quick and easy Online GP services, exclusive retaildiscounts, legal and financial support, and comprehensive 360 wellbeingservices.
• PeaceOf Mind -Enjoy a life Assurance policy at no cost, bringing peace to you and yourloved ones.
• ExclusiveDiscounts -Take advantage of employee discounts on parts, vehicle MOT's/Servicing,and vehicle purchases; as well as access to lifestyle and retail discountsthrough the Salary Extras portal.
• Growour Team -Earn a financial reward if you successfully refer a friend.
• Developwith Vindis - Access to vast training resources, including: access to theVolkswagen Group UK National Learning Centre and Brand AccreditationPathways.
• PerformanceRecognition - We provide a competitive bonus scheme, including uncappedearnings.

About the Role:

As an AudiFront of House Manager, you will be an integral member of the Aftersales Team.Your key responsibilities will include:

• Leading and managinga small team of Service Advisors, ensuring compliance to the requisiteprocess and being integral in championing and maintaininga cultureof customer service excellence.
• Effectively managingthe resources at your disposal to achieve the required businessobjectives.
• Maximising uponevery available opportunity to improve the successes of your immediateteam and the wider business by ensuring that customers are aware of anyrelevant and/or necessary additional products and services.
• Demonstratingalignment with, and engagement in, a robust customer communicationstrategy, ensuring that all customers are kept up to date by the relevantService Advisor with the statutes of their vehicle.
• Maintainingelectronic records in a complete and accurate manner, ensuring attentionto detail with all administrative tasks.
• Developing effectiveworking relationships with the workshop to ensure that the 'flow' ofinformation from the initial front-of-house experience is timely,accurate, clear and consultative.
• Being integral incontributing to the delivery of a quality culture that is focused uponfirst time fixes, and ensuring that vehicles are ready on time.
• Effectivelyutilising the tools and resources available to you to become a specialistin your area, in order to accurately advise customers on services and/orproducts.
• Experience workingwithin a service department in the automotive industry
• Excellentcommunication skills and the ability to effectively build relationships
• Excellentunderstanding of the operations of a service department, and the desire toconsistently achieve departmental and business objectives
• Strongorganisational skills with the ability to consistently meet deadlines,along with good attention to detail
• Full UK drivinglicence
• 2 year's experience in a similar role within the automotive industry

We look forward to receiving your application and hope to be able to welcome you as ateam member within the Vindis Group in the near future.

Previous experience in a similar role preferable