Front of House Manager

About Us

The Scotsman Group is Scotland's largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Position Summary

As the Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland's most iconic and luxurious heritage hotels. You'll lead the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.

The Person

The ideal candidate will have:

• A great "can do" approach to customer service
• Have a friendly approach to everyone who you come in contact with.
• Comfortable motivating and leading a team
• Have the ability to work independently with great problem solving skills.
• Currently employed in a luxury hotel Front of House position
• Excellent presentation and professional approach
• Strong leadership skills with the ability to inspire and develop your team
• Outstanding customer service skills and a passion for guest satisfaction
• Opera Cloud knowledge is a definite advantage

Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.

What We Offer

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• TRONC electronic tips - Our staff keep 100% of tips earned in venues.
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Quarterly bonus payment.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.