Front of House Manager

Front of House Manager - Colne - £35,000 Basic + OTE

Role - Front of House Manager

Location - Colne

Salary - Basic Salary £35,000. OTE £42,300

Hours - Mon - Fri 8:00-5:30

Our client is looking for an experienced automotive professional with a passion for delivering outstanding customer experiences to join their aftersales team as a Front of House Manager. This is an exciting opportunity for a driven and high-performing individual ready to step into a leadership role within a busy aftersales environment.

As Front of House Manager - Aftersales, you will take responsibility for managing the customer-facing aftersales operation, leading the front of house team to deliver exceptional service standards and a seamless customer journey from booking through to vehicle handover.

Key Responsibilities

• Lead and manage the front of house aftersales team including Service Advisors, booking coordinators, and reception staff
• Drive customer satisfaction and customer retention
• Monitor and improve KPIs including labour sales, parts sales, upselling, and customer satisfaction
• Ensure smooth communication between customers and the workshop
• Support the efficiency and profitability of the aftersales department
• Maintain high standards of customer care and professionalism

What Our Client Is Looking For

• Previous experience in an automotive aftersales or service environment
• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Commercially aware and target driven
• Organised with the ability to work in a fast paced environment

What's on Offer

• Competitive salary package
• Career progression opportunities
• Ongoing training and development
• Supportive and professional working environment