Front of House Manager

Front of House Manager

Department: Nursery Operations

Employment Type: Permanent - Full Time

Location: Barnet, London

Reporting To: Siobhan O'Connell

Compensation: £30,243 - £40,706 / year

Description

We're more than just a nursery group. We're the UK's most innovative early years education provider. At N Family Club, we dreamed of reimagining early years education; becoming a place that fosters creativity, embraces a curriculum led approach, and prepares children for the modern world. We're proudly making our dream a reality - and we want you to be a part of it.

As a Front of House Manager at N Family, you'll use your people and organisational skills to go beyond for parents, children, and your team every single day. You'll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem solver who thrives in a fast paced environment, you'll help us achieve our vision of becoming the most loved early years education group in the UK.

Your key responsibilities

• Be the face of the nursery, welcoming parents and children every day and being their go to contact.
• Make sure our Parent Breakfast Bar is well stocked and looking great every morning.
• Stay on top of emails, session changes, and tour bookings to support families.
• Help new children settle in so they feel safe, happy, and confident.
• Support the kitchen and cleaning teams to keep things running smoothly.
• Make sure the nursery is safe, clean, and well maintained throughout the day.
• Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
• Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
• Assist with Family Club events and newsletters to engage parents and foster community.
• Lead by example in care, safety, and teamwork, supporting your team when needed.

Our Front of House Managers should have

• Experience in prioritising and multitasking under pressure.
• Know how to manage budgets and procurement needs.
• Have great IT skills and be willing to develop them, as you'll be using the Google suite daily.
• A solid decision maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
• A background in leading consistent and exceptional customer service.
• Great communication skills - both verbal and written.
• A love for building and maintaining strong parent partnerships.
• A positive, glass half full outlook.
• The ability to manage your workload and deliver results.

The N Advantage package

• Competitive salary - £30,243 - £40,706 per annum
• Performance bonus - Up to £1,750 annually.
• Industry leading holiday allowance - Up to 35 days, including a personal 'Me' day and Christmas closure.
• Development fund - £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
• No uniforms - £100 clothing allowance for style freedom!
• Family friendly - Enhanced parental/fostering/neonatal leave after 2 years.
• Childcare - 40% discount, plus 6 emergency days annually.

And that's not all!

• Loyalty rewards - 5-year bonus: around the world trip + 2 bonus weeks off. 10-year bonus: "Out of this world" experience + 2 more weeks off!
• N Coaching & Mentoring - Empowering team members with access to 3 ILM approved coaching programmes.
• Referral scheme - Earn up to £1000 per successful hire.
• Amazing discounts - Save on groceries, shopping, fitness, and more.
• Travel support - Season ticket loans and cycle to work scheme.
• Socials & Wellbeing - Annual parties, team events, gym discounts, and online fitness.
• And much, much more!