Front of House Manager

Front of House Manager

Inspired by Denmark Street's fine architectural detail and cultural history, Chateau Denmark is a collection of 44 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you'd be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar - Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street.

We are searching for

A diversely skilled Front of House Manager to join and lead our FOH & BTLR team at Chateau Denmark.

Our Front Office Manager will give the good times the right ingredients. "Anything but traditional" they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London.

Purpose

As a Front of House Manager, we look for you to possess a natural curiosity, desire in creating outstanding guest experience. Managing and leading the daily operations of Reception, Concierge, Butlers and F&B aspects of the department.

You will be leading the experience and articulating it from arrival to departure. Motivating and inspiring the team of receptionists and butlers, providing an exceptional service whilst embodying a no half measures attitude.

Your profile

• Excellent leadership abilities.

• Reception/Concierge/ Food & Beverage/ Events Management/ In room Dining Management experience desired.

• Ability to lead & facilitate a dynamic and free flowing environment.

• Relevant experience in a luxury hospitality environment.

• Passionate for creating exceptional guest experience.

• Being an excellent team player and havingoutstanding communication skills.

• Being exceptionally organised and proactive.

• Having exceptional attention to detail.

• The ability and drive to build relationships with internal and external stakeholders.

• Excellent IT skills and numeracy.

• Display a passionate, fun and enthusiastic approach to work.

• Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.

Your role

• Ensuring a seamless & welcoming experience for all guests.

• Analysing & maximising revenue streams.

• Management of the Receptionists, Butlers and Butler's operation.

• Leading the delivery of guest experience, entailing reception, mixology, concierge & traditional butler service.

• Covering Duty Manager shifts, including some nights.

• Coordinate and cooperate closely with all departments.

• Inspire and motivate team members to deliver bespoke high-end level of service to all guests.

• Setting departmental objectives/goals, work schedules, budgets, policies and procedures.

• Monitor & manage performance and standards.

• Recruitment and onboarding.

• Developing and training the team to meet the high standards required on a day-day and guest-guest basis.

• Managing budgets, finances and controlling expenditure.

• Updating and/or creating new SOPs.

• Ensure a well-stocked and organised working environment.

• Act in line with Chateau Denmark's policies and procedures.

And we are offering you

Career development opportunities, training, special accommodation rates for your friends & family, Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more.

"This is an exciting opportunity to be part of something very special. We are doing things differently at Chateau Denmark. Join our team and be part of something revolutionary." Emilie, GeneralManager

All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.

If you would like to apply for our Front of House Manager position please click APPLY.