Front of House Lead - Bury St Edmunds

Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.

Position reports to:

Operations Manager

Location:

Quattro-Tech Bury St Edmunds

As part of the well-established Quattro-Tech group, BSE is an exciting new and developing site with ambitious growth plans. This role offers a fantastic opportunity to play a key part in that journey, supporting the continued expansion of the business while developing towards a future site management position.

We are looking for someone with Service Advisor experience who thrives in a fast-paced environment, enjoys being part of building something new, and is motivated by genuine career progression opportunities.

Responsibilities:

• Supporting the day-to-day operations of our workshop
• Offering exceptional customer service
• Being proactive in creating and improving processes that support efficiency
• Responding to enquiries using various sources including face to face, email, and over the phone
• Maximising opportunities into our business by securing bookings
• Ordering of genuine parts to facilitate maintenance and repairs
• Keeping customers informed throughout their visit

Benefits:

• Continuous training and development
• Access to Teams online digital community where you'll be kept up to date with organisational updates, praise, celebrations, events and more
• A Life Assurance policy, at no cost to yourself
• 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
• Workshop discounts that extend to friends and family
• Access to hundreds of discounts including retail, wellness and hospitality incentives
• Access to my cinema society
• A yearly summer and winter event
• Planned closure over Christmas
• Additional holiday for length of service

Requirements:

• Full UK Driving license
• Have genuine commitment to delivering first class customer service
• Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
• A strong understanding of automotive technology and the automotive industry (desirable)
• Ability to explain technical information to colleagues and customers
• Excellent customer service, interpersonal, and communication skills
• Strong organisational, decision making, and problem-solving skills