Front of House Concierge & Security Officer

Front of House Concierge & Security Officer at Samsic UK

Location: Central London, W1S

Shift Pattern: 06:00 - 18:00 Monday - Friday

Rate: £15.00 per hour

Employer: Samsic UK

Role Overview

Samsic UK is seeking an exceptional Front of House / Security Officer to support a prestigious, luxury corporate environment in the heart of Central London (W1S). This is a day guard role requiring a confident, highly presentable individual who combines 5-star hospitality standards with a professional and proactive security presence.

As the first and last point of contact within the building, you will play a critical role in safeguarding the premises while delivering a calm, discreet, and polished experience for clients, senior stakeholders, and VIP visitors. This role is ideally suited to candidates with a background in 5-star hotels, luxury concierge services, or premium corporate reception, who are comfortable operating within clearly defined security procedures.

Key Responsibilities

• Front of House & Client Experience
  • Deliver a warm, professional, and discreet welcome to all guests, clients, and visitors
  • Open and close the building in line with agreed security procedures
  • Manage the reception area to an immaculate, brand aligned standard at all times
  • Coordinate visitor arrivals, check ins, and authorisation processes in accordance with site protocols
  • Prepare and serve refreshments and support hospitality requirements for meetings and client engagements
  • Oversee meeting room readiness, ensuring spaces are fully prepared, presentable, and functional
• Security & Access Control
  • Hold and maintain a valid SIA licence (essential)
  • Control access to the building via reception, ensuring only authorised personnel and guests are permitted entry
  • Issue visitor badges and maintain accurate visitor and access records
  • Conduct regular internal and external security patrols to ensure safety, compliance, and presentation standards
  • Monitor building activity and respond calmly and professionally to any security concerns
  • De escalate situations when required, using a measured, customer focused approach
• Operational Support
  • Act as a key point of contact for Executive Assistants, Office Management, and senior stakeholders
  • Handle incoming enquiries efficiently, including email and face to face requests
  • Carry out daily checks to ensure the environment meets both security and luxury service expectations
  • Report incidents, maintenance issues, or concerns promptly and accurately

Skills & Experience Required

• Previous experience in a 5-star hotel, luxury concierge, or premium corporate front of house role (essential)
• SIA Licence (required)
• Impeccable personal presentation and professional demeanour
• Exceptional communication skills with the ability to engage confidently at all levels
• Strong attention to detail and a proactive, service led mindset
• Ability to work independently in a fast paced, high profile environment
• Calm, confident approach to security situations and conflict management

The Ideal Candidate

You will be polished, articulate, and highly professional, with a natural ability to balance hospitality and security. You understand the importance of discretion, presentation, and protocol within a luxury environment and take pride in delivering a seamless, first class experience while maintaining a secure and controlled setting.