Front of House Captain - Secondment Opportunity

Overview

At PizzaExpress, we don't just serve delicious pizza - we create experiences. As a Front of House Captain, you'll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand's reputation every single day.

This is your chance to lead, coach, and inspire - all while continuing to develop and grow your career.

The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment.

What you'll do Leadership & Coaching

• Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team
• Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development

Performance Management

• Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data
• Identify and act on opportunities to drive sales and service results
• Support with performance management and train fellow Front of House Captains

Planning & Organisation

• Assist with the weekly rota planning
• Check the weekly cleaning records and escalate any issues

Guest Experience

• Role model excellent service on every shift
• Show best practice in upselling, menu knowledge, and speed of service
• Support the team in handling guest complaints or queries with confidence and professionalism

Team Engagement

• Foster a positive, inclusive, and energetic team culture
• Celebrate successes, both individual and team-wide
• Support the onboarding of new team members and help them thrive

Skills & Attributes

• Confident communicator who can inspire and motivate
• A natural coach with a passion for developing people
• Organised, with great attention to detail
• Approachable, positive, and a team player
• Sets the standard in service, behaviour, and professionalism
• Thrives under pressure during busy trading periods

As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December.

Ready to step into a leadership role?

Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025.

Closing date for applications is Sunday 21st September.