Front of House - Receptionist

In this role, you will join the team as a Front of House - Receptionist, acting as the first point of contact for visitors and colleagues. You will play a key role in delivering a professional and welcoming front of house experience, ensuring all guests are greeted warmly, registered efficiently, and supported throughout their visit.

You will manage the day to day running of reception across a busy, multi floor office environment, working closely with internal teams and external suppliers. Responsibilities will include coordinating meeting room bookings, escorting visitors, and maintaining shared spaces, including refreshments and reception areas, to a high standard.

To be successful as a Front of House - Receptionist, you should have:

• Strong customer service skills, with experience in a corporate or front of house environment.
• Solid administrative skills, with the ability to manage bookings, visitor logs, and day to day coordination tasks.
• Excellent communication and stakeholder management skills, with the ability to engage confidently with visitors, colleagues, and suppliers.

Some other highly valued skills and experience include:

• Experience working in a corporate office environment.
• Strong organisational skills, with the ability to manage multiple priorities in a busy setting.
• A proactive and professional approach, with attention to detail and a team focused mindset.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job specific technical skills.

This role is based in London.

Purpose of the role

To provide exceptional customer service, responsible for welcoming visitors, handling incoming calls, and providing administrative support to staff, and managing the visitor experience.

Accountabilities

• Maintenance of a visitor logbook and issue visitor badges as required.
• Answering calls promptly and professionally, identifying the caller and their request.
• Handling mail and courier services, including sorting, distributing, and dispatching mail items.
• Provision of administrative support to staff, such as answering phones, taking messages, and scheduling appointments.
• Handling customer inquiries and non regulatory complaints with courtesy, patience, and professionalism.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.