Front Line Manager

This shift is based on 5 over 7 days between the hours of 6am till 10pm

Job Summary

The Warehouse FLM leads and supports a team of warehouse operatives to ensure efficient, safe, and accurate daily warehouse operations. This role is pivotal in maintaining high standards of productivity, inventory accuracy, and health & safety compliance while meeting operational targets. The FLM oversees task allocation, performance monitoring, stock control, and fosters a positive and collaborative working environment.

Key Responsibilities

• Supervise, coach, and support warehouse personnel. Manage staff attendance, and conduct performance reviews to ensure a productive and engaged team.

• Prepare shift plans, allocate tasks, and oversee both inbound and outbound warehouse activities to meet daily productivity and quality goals.

• Monitor KPIs and resolve stock discrepancies, including missing or damaged items, to maintain accurate inventory and high operational standards.

• Enforce and document compliance with all health & safety regulations. Conduct daily safety checks and manage weekly system tests for fire alarms and sprinklers.

• Lead incident investigations and ensure all staff are properly trained and briefed on health & safety protocols.

• Act as the primary liaison between internal departments, suppliers, and transport providers. Manage customer escalations and create handover reports to ensure seamless operations between shifts.

• Maintain accurate operational records and inventory reports. Manage maintenance requests for vehicles and equipment, and support payroll processes.

Key Skills, Requirements & Competencies

• Intermediate level experience with established skills gained through relevant training and work experience.

• Proven ability to manage and motivate warehouse teams effectively.

• Strong organisational skills with the ability to multitask and prioritise in a fast paced environment.

• Good knowledge of warehouse operations, stock control processes, and health & safety regulations.

• Excellent communication and interpersonal skills for liaising with staff, customers, and suppliers.

• Competency in using warehouse management systems, planning tools, and Microsoft Office applications.

• Ability to work under moderate supervision and exercise sound judgment in decision making.

What's in it for you?

• Competitive Salary Rewarding your expertise and dedication.

• Generous Leave: Annual leave increasing with length of service.

• Your Well being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.

• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Category: Operations Group

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to . See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

Requisition: J