Front Desk & Guest Experience Manager (Opera Cloud)

Thistle Marble Arch in London is seeking a Reception Manager to lead by example, delivering exceptional guest service and a smooth check-in/check-out experience. You will proactively resolve guest inquiries and ensure every interaction reflects our commitment to hospitality.

Beyond guest service, you will develop the team through recruitment, training and ongoing development, while also managing a sales element at the desk and empowering colleagues to drive revenue.