Front Desk & Guest Experience Manager

Clermont Hotel Group is seeking a Reception Manager for Thistle Express Luton to lead a front-of-house team. You will oversee the check-in/check-out process, resolve guest queries, and uphold service quality across shifts.

A strong emphasis on recruiting, training, and developing staff will help the team reach its full potential while you drive sales at the desk. You'll manage guest satisfaction, mentor colleagues, and foster a collaborative environment that reflects our People Promise and