Freight Forwarder

Freight Forwarder - ECT Control Tower

Location: Shannon

Schedule: Mon-Fri, 37.5 hours

We are looking for a Customer Operations Specialist to join our Control Tower team. This role is essential in ensuring full visibility and control of orders and shipments, delivering exceptional customer communication, and supporting operational performance across the supply chain. You will play a key part in ensuring service levels are met, administrative processes are completed accurately, and customer satisfaction is consistently achieved.

What you will be doing

• Ensure full visibility and control of customer orders and shipments across the supply chain.
• Communicate with customers professionally, providing timely updates and handling queries effectively.
• Manage responsibilities in line with service levels, KPIs, SOPs, and cost/revenue parameters.
• Complete administrative tasks accurately, including file opening, invoicing, customs documentation, and system data entry.
• Maintain and manage in transit reports with a high level of accuracy.
• Support proactive information sharing across suppliers, carriers, and third party logistics partners.
• Identify and escalate early warning alerts to resolve potential supply chain disruptions.
• Contribute actively to departmental, branch, and company goals.
• Build and maintain strong internal relationships with Air Freight teams, Commercial, Finance, HR, and Brokerage.
• Engage professionally with external stakeholders including airlines, agents, overseas offices, and customers.

About you

• Experience in office administration and customer service, ideally within logistics or distribution.
• Confident using data management systems and Microsoft Office (Excel, Word, PowerPoint).
• Highly organised with strong planning skills and the ability to manage multiple priorities.
• Ability to deliver tasks and projects accurately and on time.
• Strong analytical and problem solving skills with a practical, solutions focused approach.
• Solid understanding of operational processes and a flexible attitude to support different functions.
• Clear communicator with a strong focus on customer service and relationship building.
• Detail oriented with a commitment to quality and accuracy.
• Proactive, adaptable, and able to perform effectively in a fast paced environment.
• Eager to learn and continuously develop.

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme.
• Employee counselling, for support with physical and mental well being.
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right to work checks and certain sites require 5 years' worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.