Franchise Manager - Diamond North West

• To continually delight our customers by being the customer facing manager who delivers a safe, punctual, reliable, and cost-effective franchised bus services through supporting the Operations Manager with robust and fair management of operations compliance and service performance.
• Provide accurate feedback on all aspects of franchised contract performance to the Operations Manager and TFGM.
• To continually develop on road service performance through staff and Stakeholder engagement whilst demonstrating reasoned and balanced negotiation on the need to improve and change culture and deliver a great customer experience and first-class franchise performance.

• Drive engagement with Commercial, Engineering and Operations teams to improve the standard of fleet and drivers to exceed customer expectations and franchise performance targets in line with our Franchise agreement.
• Oversee the run in and run out functions to support the depot team in complying with franchised contractual requirements and compliance with the Operator's License undertakings.
• To manage the on-road performance of services in accordance with TfGM's franchise conditions, Rotala policies, standard operating procedures, and all relevant legislation.
• To be the face of the company for customers whilst travelling the network of routes in the Franchise contracts you manage.
• To support the delivery of agreed plans and budgets including established levels of cleaning through robust auditing and feedback.
• To support the depot team in meeting the operating requirements of the business.
• To ensure the effective management of health and safety both on road and in depots.
• To manage and deliver agreed key performance indicators with regards to TfGM's franchised bus services contracts.

• Excellent communication and interpersonal skills
• Great time management ability.
• Strong Operational background.
• Strong knowledge of the geographical area that we operate Franchised services in.
• Knowledge of employment, safety, and Environmental legislation.
• Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines.
• Computer skills with essential organisational aptitude.
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
• The role will require the successful candidate to attend regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must.

Closing Date for Applications is 18/12/2025.

To apply for this role please email with your current CV and covering letter.