FPS Operations Manager Band 6

Closing 23 rd September at 2pm

FPS Operations Manager Band 6

Franklin Street, Belfast

Temporary (Until 21/12/2026)

£19.78 per hour

37.5 hours per week

Main Purpose

The jobholder will provide high quality support to the FPS Senior Manager in the daily management of FPS payment and business operations to ensure the delivery of high-quality business/payment services for Family Practitioner Services contractors.

He/she will provide support and advice in the operational management of all directly managed business, payment and external customer-facing Web services within Family Practitioner Services.

The post-holder will deputise for the relevant senior managers in the FPS business areas and will be central to the effective delivery of a team's business area objectives.

Main Roles and Responsibilities

Service Delivery

•Ensure the development of, and lead on, innovative and effective systems and procedures to ensure that FPS is entirely customer-orientated, providing a centre of excellence for customers.

•Contribute to the operational day to day management of all directly managed business, payment and internal/external customer-facing payment systems within Family Practitioner Services

•Identifies key development areas for FPS based on customer demand, service performance and external benchmarking

•Contribute to the development of strategies, policies and initiatives to sustain the continuous improvement of all services provided by FPS.

•Contributes to the maintenance of quality, productivity, and training standards as defined

•Requirement to provide advice and guidance to patients on queries relating to dental/ophthalmic claims and authorisation of same and entitlements to health service treatments.

•Liaises with HSCB/DOH retained teams on legislative/contractual matters.

•Identify payment functions/services within the HSC organisation that could be handled by Shared Services more efficiently and effectively

•Supports regular data quality checks - monitoring payment/financial/information data accuracy and identifying additional training requirements for both internal and external customers.

•Creates and maintains close working relationships with commissioners to ensure alignment with customer needs and service performance.

•Escalate issues and communications to senior managers of other forums as required.

Quality

•Contribute to the development of processes for payment incident and problem management as well as issues escalation within overall FPS arrangements.

•Develop and maintain an appropriate level of knowledge relevant to the processes, with a sound knowledge of the structures and functions of the DOH, HSCB, PHA and relevant FPS contractor groups.

•Execute and monitor all internal controls, ensuring effective/efficient activities that support organisational objectives while adhering to applicable legislation, agreements, regulations, policies and procedures.

•Ensure that all data and information management standards which are the responsibility of the FPS are in line with statutory requirements, and comply with good practice and HSC requirements.

•Act as a lead contact for all audits, both Internal and External, ensuring that direct reports are aware of outcome of audit and any required changes to process/procedure.

•To contribute to improvement of processes, have a tight focus on payment, system and data integrity to provide an excellent service to our customers.

Financial and Resource Management

•To contribute in identifying, documenting, controlling and mitigating all risks associated with the operational performance of all FPPS/Optometry business systems.

•To help ensure the accuracy and integrity of FPS financial records, ensuring adherence to HSC and HMRC policies.

•Contribute to the financial delivery of agreed projects and programmes by ensuring they are delivered on time.

•Ensure all internal & external payments processes are accurate, timely, and meet data integrity requirements and audits.

•Support FPS senior managers in budgetary monitoring and variance reporting.

•Authorised signatory for requisitioning and invoicing of goods and services within FPS.

Essential Criteria:

(Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)

a) One of the following qualifications:

A Degree of Professional qualification in the areas of Business, Finance or IT

AND

have at least two years Payment, Finance or IT experience, one of which should be at management level .

OR

b) At least five years Payment, Finance or IT experience, one of which should be at management level .

Management level is defined as those applicants who are Band 5 or above.

• Hold a full current driving license valid for use in the UK and have access to a car on appointment.

This criterion will be waived in the case of a suitable applicant who has a disability which prohibits them from driving, but who is able to organise suitable alternative arrangements in order to meet the requirements of the post in full.

• Ability to plan workload, defining objectives, achieving deadlines and implementing action plans etc.
• Experience of managing/leading a team(s) to deliver results within a target driven environment, planning workloads, defining objectives, achieving deadlines and implementing action plans etc.
• Have experience in working with a diverse range of customers, both internal and external to the organisation, to achieve successful outcomes.
• Experience in the development/design of business improvement processes and procedures.
• Demonstrable track record of negotiation, communication and influencing skills in order to meet the needs of the post.
• Demonstrate evidence of personal responsibility for achieving significant measurable improvements, at an organisational level, across a range of management activities.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

We reserve the right to close vacancies earlier than the specified date, should we receive sufficient applications. If interested, please send your CV as early as possible.

Please note only those candidates shortlisted may be contacted.

Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.

Successful candidates may need to apply for an Access NI Certificate with Platinum Recruitment NI Ltd regardless if you already have a valid certificate. It will be a cost of between £16 - £32 depending on clearance level