Food Coordinator & Coach

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Food Coordinator and Coach, you'll work with our Catering Partners to ensure they have the key skills needed to provide customers with an excellent hospitality experience. You will work both in the kitchen and front of house to achieve high culinary standards and seamless operations.

Key Responsibilities

• Share your knowledge and passion by delivering effective training, passing on expertise in food preparation to the Catering team.
• Create a market-leading customer experience, maximize sales, minimize wastage, and exceed customer service targets.
• Work in both the kitchen and front-of-house alongside Catering Partners.
• Deliver the central hospitality team's vision of the menu and meet presentation standards.
• Manage the end-to-end ordering process and support Team Managers with food safety compliance and administrative tasks.
• Demonstrate passion for service and great food, showing a desire to learn and develop, acting as a role model.

Essential skills/experience you'll need

• Previous employment in a catering environment.
• Previous kitchen experience.
• Previous training or coaching experience.

Desirable skills/experience you may have

• Food Safety Levels 1-3 (training provided).
• Customer-facing selling or service experience.
• Administrative experience.
• Good computer literacy skills.

The partnership

We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We're not just employees; we're Partners, driven by our purpose to build a happier world. It's an exciting time to join us as we innovate and diversify.

As Partners, we share ownership and responsibility for our success, working together through good and challenging times, with kindness and respect.

We embrace differences and create an environment to thrive, growing individually and collectively.

As Partners, we make a difference, and we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. You will be informed and provided with details during recruitment.
• Apply promptly as vacancies can close early if there are many applicants.
• We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.