Food and Beverage Supervisor NEW Posted today Heythrop Park

Join our team at Heythrop Park, part of the Warner Hotels Group. This 311 bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.

Role Purpose

The Food and Beverage Supervisor plays a key role in delivering exceptional dining experiences, leading the team with energy, precision and genuine care. The position supports guest experience, resolves issues promptly and ensures safety, compliance and operational efficiency throughout the shift. It provides leadership, coordination and decision making when department heads are not present, upholds brand standards, supports commercial performance, and ensures continuity, strong communication and effective crisis management.

Responsibilities

• Act as the shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Ensure adherence to health and safety regulations, hygiene standards and company policies.
• Act as the person responsible for emergency procedures, fire safety and first aid.
• Complete incident reports and escape as needed.
• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Behaviours, Skills & Experience

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards - Level 3 food safety certificate desirable.
• Excellent communication and problem solving abilities.
• Strong leadership skills with the ability to motivate and guide a team.

Inclusion Statement

Diversity, equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that may be required, including whether a role can be part time or a job share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out.