Food & Beverage Supervisor

About us

Part of Iconic Hotels and Resorts, The Lensbury is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As a Food & Beverage Supervisor, you will play a pivotal role in ensuring the smooth operation of our F&B outlets; maintaining high standards of quality, and maximising guest satisfaction

Benefits

• Free meals whilst on duty
• Staff Discounts at The Lensbury and across the L+R portfolio
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays

Key Responsibilities

• Supervise the day-to-day operations accross all our F&B outlets.
• Provide leadership and guidance to the F&B team, ensuring they are motivated, trained, and equipped to deliver outstanding service.
• Oversee the setup and preparation of dining areas.
• Monitor service standards to ensure efficient and attentive service delivery, addressing any issues or concerns promptly.
• Assist in the development and implementation of menus, promotions, and special events to drive revenue and enhance the guest experience.
• Maintain inventory levels and control costs by minimising waste and implementing effective stock rotation procedures.
• Ensure compliance with health and safety regulations, food hygiene standards, and licensing laws at all times.
• Handle guest enquiries, complaints and feedback in a professional and courteous manner, striving to resolve issues to the guest's satisfaction.
• Collaborate with other departments, such as Kitchen, Housekeeping, Membership and Front Office, to ensure seamless coordination and communication.
• Conduct regular inspections and audits to maintain cleanliness, hygiene, and presentation standards in all F&B areas.
• Ensure team members are working flexibly to meet business requirements, across all F&B areas, moving between outlets to cover business peaks or breaks.
• Assist in the recruitment, training, and performance management of food and beverage staff, conducting regular evaluations and providing constructive feedback.

What we're looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Previous experience in a similar role within the hospitality industry, preferably in a Hotel or Members' Club setting.
• Proven leadership abilities with excellent communication, interpersonal, and organisational skills.
• Strong knowledge of F&B operations, including service skills and cost control.
• Ability to work effectively under pressure, multitask, and prioritise tasks in a fast-paced environment.
• Attention to detail and a commitment to delivering exceptional guest service.
• Flexibility to work evenings, weekends, and public holidays as required.
• Personal Licence holder (preferred but not essential)