Food and Beverage Assistant

Food and Beverage Assistant - South Lodge, West Sussex

South Lodge, a part of the Exclusive Collection, hosts a Michelin starred restaurant and lakeside lodges. It offers an elegant, creative environment that values meticulous attention to detail.

Location: Horsham, West Sussex

Property: South Lodge and The Spa, Horsham, West Sussex

Department: Restaurant

Key Responsibilities

• Provide warm, attentive service across restaurant, bar and lounge areas.
• Take accurate food and drink orders and communicate clearly with the kitchen.
• Serve dishes and beverages to the required standards of timing and presentation.
• Set up, clear and reset tables efficiently to support smooth service.
• Maintain cleanliness and organisation in all service areas.
• Offer confident menu knowledge and assist guests with queries or recommendations.
• Process payments accurately and follow company procedures.
• Support Food & Beverage operations across breakfast, lunch, dinner, events and bar service.
• Follow food safety, allergen and health & safety procedures at all times.

Person Specification

• Strong communication and guest service skills.
• Friendly, confident and professional approach.
• Ability to work well under pressure in a fast paced environment.
• Good attention to detail and accuracy when serving guests.
• Reliable, punctual and committed to high service standards.
• Team player with a positive attitude and willingness to learn.
• Smart personal presentation and understanding of basic food hygiene.

Benefits

• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50 % discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.