Food & Beverage Assistant

Food & Beverage Assistant (Zero Hours) - Eastwood Hall - part of The Venues Collection

£13.45 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

As a F&B Assistant, you play a key role in delivering exceptional dining experiences for our guests. Your responsibilities involve supporting the day-to-day operations of the hotel's food and beverage outlets, ensuring smooth service, maintaining high standards of cleanliness and customer satisfaction, and assisting in setting up for events. You will work closely with the F&B team to provide seamless, efficient, and friendly service, enhancing the guest experience.

Guest Service & Satisfaction:

• Greet guests warmly and professionally upon arrival in the dining area or restaurant.
• Ensure prompt and courteous service, responding to guest requests and inquiries efficiently.
• Provide detailed information about the menu, and make recommendations when appropriate.
• Ensure the dining areas are clean, well stocked, and prepared for service.
• Address any guest complaints or issues, escalating them to supervisors or management when necessary to ensure satisfaction.

Food & Beverage Service:

• Always adhere to Company Allergen Management, Food Safety and Health and Safety procedures.
• Assist with setting up tables, serving food and beverages, and clearing dishes in a timely manner.
• Take orders accurately and deliver them to the kitchen or bar promptly.
• Ensure that the presentation of food and beverages meets the hotel's standards.
• Assist in preparing simple food items or beverages when required (such as making coffee, preparing salads, etc.).
• Handle billing and payments, ensuring all transactions are accurately recorded.

Operations & Support:

• Set up dining areas, meeting rooms, or event spaces as required for service or functions.
• Support F&B team members during busy service periods, ensuring that everything runs smoothly.
• Assist in stock management by monitoring stock levels and informing supervisors of any shortages or reordering needs.
• Maintain cleanliness in all work areas, including the kitchen, restaurant, and storeroom, adhering to Company hygiene standards and safety regulations.

Team Collaboration:

• Work closely with kitchen staff and F&B managers to ensure a coordinated effort in delivering high-quality service.
• Participate in regular team briefings or meetings to stay informed about updates, service standards, and guest preferences and events.
• Assist colleagues with their duties when required, fostering a positive and cooperative team environment.

Benefits:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!