Food and Beverage Assistant

Escape to the heart of the Forest of Dean, where your work makes every guest's woodland stay unforgettable.

Location: Forest of Dean (Coleford, Gloucestershire). Salary: £12.71 per hour. Working Hours: Part-time, 24 hours. Days of Work: 3 x 8 hour shifts over a rolling rota.

About the Food and Beverage Assistant Role

As our Food and Beverage Assistant, you'll play a key role in the smooth running of our Forest Retreat, the welcoming hub of Forest Holidays. The Forest Retreat serves as a reception, shop, and café, a place for guests to relax, refuel, and plan their woodland adventures. Unlike many hospitality roles, we offer a better work/life balance, with shifts starting no earlier than 8 am and finishing by 9 pm. This is your chance to work in a calm, natural setting while still delivering top-quality service to our guests. You'll provide friendly, efficient service across retail and café operations, ensuring every guest enjoys the perfect Forest Feeling from start to finish.

Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Prepare and serve food and drinks in our café.
• Maintain cleanliness and hygiene standards in all areas.
• Support stock control, restock shelves, and assist with deliveries.
• Operate tills, handle payments, and follow cash handling procedures.
• Work as part of a close-knit team to ensure smooth daily operations.
• Ensure compliance with all health & safety and food hygiene regulations.
• Assist with the set-up and running of events and activities where required.

Qualifications

• Experience in a customer facing role (hospitality or retail preferred).
• Great communication and interpersonal skills.
• A friendly and approachable attitude.
• Attention to detail and pride in maintaining high standards.
• A flexible approach to working across different tasks and shifts.
• A passion for delivering an excellent guest experience.
• A love for working in beautiful outdoor settings, come rain or shine.

Benefits

• Generous holiday allowance.
• Performance based bonuses (5% bonus paid quarterly when customer service targets are met).
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events.
• Pension scheme.
• One full paid day to volunteer.
• Subsidised meals (discounted food when working on location).
• Health cash plan & life assurance.
• Wellbeing events & activities.
• Discounted and last minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts - Save on top brands across the UK.

Pay Rates for Aged 16 and 17:

• 16 years: £8.00 per hour
• 17 years: £10.85 per hour

Reasonable Adjustments: We're all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.