Floor Supervisor

BRAND INTRODUCTION

AtMontcalm Collection, we believe that timeless style and genuine hospitality aremore than just values, they're a way of life. Our people are the heart of ourhotels: passionate individuals working together as a team, united by anunwavering commitment to providing first-class personal service.

Our collection spans some of London's most storiedbuildings, from elegant Georgian townhouses and an 18th-century brewery to ahistoric head office and a contemporary architectural landmark. Each hotel hasits own unique story and within everyone, our team creates unforgettableexperiences for our guests.

While our walls speak of history, it's our people,their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebratesindividuality, nurtures potential and upholds the very highest standards of theart of hospitality.

SCOPE &GENERAL PURPOSE

TheHousekeeping Supervisor supports the Executive Housekeeper in leading thehousekeeping team to maintain the highest standards of cleanliness,presentation, and service across guest rooms, public areas, and back-of-housespaces.

This role involves supervising daily operations,allocating tasks, conducting inspections, and ensuring staff are motivated,well-trained, and supported to deliver a luxury experience. With a keen eye fordetail and a hands-on leadership style, the Housekeeping Supervisor plays avital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels

LEADERSHIP COMPETENCIES

1.Leadership & Team Support

• Provides guidance, motivation, and coaching to team members.
• Leads by example, fostering a professional andpositive work environment.

2.Guest Experience Focus

• Responds promptly to guest requests andfeedback.
• Ensures housekeeping services consistentlyenhance the luxury guest journey.

3.Operational Excellence

• Conducts room and public area inspections tomaintain standards.
• Coordinates daily tasks to ensure efficientworkflow and timely service.

4.Communication & Collaboration

• Communicates clearly with staff and otherdepartments.
• Works closely with Front Office and Maintenanceto ensure smooth operations.

5.Compliance & Safety

• Ensures correct use of equipment and chemicals.
• Promotes adherence to health, safety, andhygiene standards.

KEY RESPONSIBILIES

• Supervise daily housekeeping operations,ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public areainspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensureefficient use of staff resources.
• Ensure departure rooms are prioritised tosupport smooth guest check-ins.
• Oversee staff grooming, presentation, andcompliance with professional standards.
• Support the training, development, andperformance evaluation of team members.
• Handle guest requests and complaints promptlyand professionally.
• Collaborate with Front Office regarding roommoves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, andcleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use ofcleaning equipment and chemicals.
• Maintain accurate records of room status, lost& found items, and housekeeping activities.
• Support onboarding of new colleagues anddelivery of safety and operational training.
• Foster a culture of teamwork, accountability,and continuous improvement.

SKILLS &QUALIFICATIONS

• Previous experience in a housekeepingsupervisory role, ideally within a luxury hotel.
• Strong organisational and multitaskingabilities.
• Excellent communication and interpersonalskills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and MicrosoftOffice Suite.
• High attention to detail and commitment tomaintaining luxury standards.

WORKING CONDITIONS

• Flexibility to work shifts, including weekends,evenings, and holidays.
• Ability to work in a fast-paced environment.
• Physical requirements: prolongedstanding/walking, manual handling, and lifting to 25 lbs.

Compensation: Competitive salary