Floor Manager Nettle - The Conduit NEW Levy Posted today £40,000 per year London Operations

Floor Manager

Location: Nettle at The Conduit

Reporting to: Restaurant Manager

Working Closely With: Restaurant Manager & General Manager

Salary: £38,000 - £40,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for

The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience. This is a hands on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.

Responsibilities Service Leadership & Floor Ownership

• Take full ownership of the floor during service, ensuring smooth and efficient operations
• Lead and direct the team, managing pace, priorities and service flow
• Be visible on the floor, engaging with guests and supporting the team
• Ensure all areas are service ready and maintained throughout the shift

Guest Experience & Standards

• Deliver a consistently high standard of guest experience
• Build strong relationships with members and guests, recognising preferences
• Proactively manage guest feedback and resolve issues effectively
• Ensure service standards are maintained and improved throughout service

Team Leadership & Support

• Lead and support front of house team members during shifts
• Run pre service briefings and communicate key information clearly
• Provide real time coaching and feedback during service
• Support the development of Supervisors and junior team members
• Act as a key link between the team and management

Operations & Coordination

• Ensure all service areas are organised, stocked and ready
• Maintain coordination between front of house, kitchen and bar teams
• Support opening and closing procedures
• Ensure adherence to SOPs, checklists and company standards
• Assist with rota execution and team deployment during shifts

Commercial & Operational Awareness

• Support efficient labour deployment during service
• Drive upselling and revenue opportunities through the team
• Assist with stock control (linen, glassware, crockery, etc.)
• Support accurate cash handling and end of day procedures

Compliance & Standards

• Ensure compliance with health & safety, food hygiene and licensing regulations
• Maintain high standards of cleanliness and organisation
• Ensure correct use of systems (POS, reservations, scheduling tools)
• Report maintenance or operational issues promptly

Collaboration & Culture

• Work closely with Assistant Restaurant Manager and Restaurant Manager
• Support cross functional collaboration across kitchen, bar and FOH
• Contribute to a positive, inclusive and high performing team culture
• Represent the values of Birchwood, The Conduit and Levy

Qualifications Skills & Experience

• Experience in a supervisory or floor management role
• Strong understanding of restaurant service and operations
• Confident leading a team in a fast paced environment
• Excellent communication and organisational skills
• Passion for hospitality and guest experience

Key Competencies

• Confident and decisive leader
• Strong organisational and multitasking skills
• Calm and solutions focused under pressure
• Highly present and engaged on the floor
• Positive, proactive and team oriented

Benefits

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, birthday off, and holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: enhanced maternity, paternity and adoption leave; 2 additional days after returning from maternity leave; day off for baby's first birthday
• Perks & discounts: shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: pension scheme, life assurance, preferred rates on salary finance products
• Development opportunities: professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

We are a proud equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.