Flexible Customer Success Team Lead - SME Onboarding

Allica Bank is seeking a Customer Success Team Lead to guide a team of about five Executives through SME onboarding, converting qualified prospects into funded accounts. You'll coach the team to have confident, consultative conversations with business owners and decision-makers, understanding banking challenges and Allica's value proposition.

You'll own performance across the onboarding journey, ensuring a stellar customer experience and a strong first impression.