Fleet Service Coordinator Customer Success & Upselling

Donnelly Group, a leading Northern Ireland motor retailer, is seeking a Customer Service Coordinator to join the fleet team in Mallusk. You will act as the key liaison between customers and the service department, communicating vehicle issues, repair progress, and timelines, while ensuring customer concerns are clearly relayed to the service team.

The role emphasizes excellent customer service, clear communication, and a proactive, sales-focused approach to support customer satisfaction and