Flagship Boutique Manager

Flagship Boutique Manager - Luxury Footwear

Mayfair, London

Up to £80,000 + commission & bonus

I'm partnering with a prestigious luxury brand to appoint an exceptional Flagship Store Manager for one of their most important London locations.

This is a high-profile leadership role for someone who knows how to drive a flagship business beyond the four walls of the store.

We're looking for a true luxury retailer who is:

Clienteling obsessed - commercially driven, highly connected and passionate about building long-term relationships with HNW clients

Product focused - someone who genuinely loves the product, understands the importance of storytelling and can inspire both clients and their team

An exceptional people leader - able to coach, develop and motivate a high-performing team while creating a strong culture of accountability and excellence

Entrepreneurial & commercially minded - constantly looking for opportunities to grow the business, develop new client networks and elevate the store's presence in the market

This is an exciting opportunity to take ownership of a flagship business, lead from the front and make a genuine impact on its next stage of growth.

Key Responsibilities

• Lead and motivate the boutique team to achieve sales targets and deliver exceptional customer service.
• Build long-term client relationships and drive CRM and clientelling initiatives.
• Develop commercial action plans and monitor boutique performance.
• Recruit, coach, and develop team members through regular training and performance reviews.
• Oversee stock management, deliveries, inventories, and online orders.
• Manage staff rotas, boutique expenses, and daily operations.
• Ensure company policies, operational procedures, and luxury service standards are consistently maintained.
• Monitor competitor activity and identify opportunities to grow the business.

Required Skills & Experience

• Previous experience managing a luxury retail boutique or flagship store.
• Strong commercial awareness with a proven track record of achieving sales targets.
• Experience leading, coaching, and developing high-performing teams.
• Excellent clientelling and relationship-building skills.
• Strong organisational, communication, and leadership abilities.
• Experience using CRM systems and managing boutique operations.
• Passion for luxury retail and delivering exceptional customer experiences.