Fixed Income Applications Support Senior Analyst - Assistant Vice President

For additional information, please review . Identify ways to maximize the potential of the applications used by the Fixed Income Finance Desk. Formulate and define scope and objectives for complex application enhancements and problem resolution. Review and develop application contingency planning to ensure availability to users, including COB (Continuity of Business) environment readiness. Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives across the Finance Desk portfolio. Act as a liaison between users/traders on the Fixed Income Finance Desk, interfacing internal technology groups (Markets Technology, Trade Processing, Risk Technology) and vendors. Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with both technical and non-technical stakeholders. Acts as advisor or coach to new or lower-level analysts within the support team. Provide evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Experience in an Application Support role, preferably within a Capital Markets or Investment Banking technology environment. Experience supporting trade capture, position management, or risk analytics applications in. Experience working in a global, multi-region (NAM/EMEA/APAC) team. Familiarity with Secured Financing Transactions (Repos, Buy/Sellbacks, Securities Lending/Borrowing) or Fixed Income products is advantageous. Experience with some programming languages and willingness/ability to learn; scripting skills for support automation are a plus. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization in a fast-paced trading environment. Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff (e.g., traders, operations) can understand. Demonstrated analytical skills; issue tracking and reporting using tools. Knowledge/experience of Problem Management Tools and ITIL-aligned support processes. Good all-round technical skills; ability to effectively share information with other support team members and technology teams. Ability to plan and organize workload across multiple concurrent application support responsibilities. Consistently demonstrates clear and concise written and verbal communication skills. Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology management.