Five-Star Front Desk Concierge - Guest Experience

Hotel Gotham - Newcastle is seeking a Receptionist for the Front Office team. You will be the first point of contact for guests, setting the tone for a five-star experience with warmth, discretion, and professional service.

You will manage check-ins and check-outs, handle inquiries across face-to-face, phone and digital channels, upsell services, and support front office operations in line with brand standards and GDPR compliance.