Fitness and Wellbeing Experience Manager

Overview

Trafford Leisure is on the lookout for a Fitness and Wellbeing Experience Manager to join the team.

Location: Urmston, but available to travel to all our sites across Trafford as needed.

Salary: £30,014.40 per annum

Contract: Full Time, Permanent

Responsibilities

• Lead, support and motivate your fitness team to deliver excellent service and help members achieve their health and wellbeing goals
• Boost member engagement, sales and retention by creating a welcoming, inclusive and results-driven environment
• Work closely with colleagues across the centre to shape and deliver plans that support member wellbeing and overall centre success
• Ensure the smooth running of daily operations, being flexible when needed to support the team and centre
• Partner with Technogym and other suppliers to keep equipment in top condition and the fitness experience fresh and inspiring
• Manage customer communications across phone, email and in-person, making sure every interaction is friendly, helpful and timely
• Coordinate class cover and support team development to keep the group exercise programme varied, inclusive and engaging

Qualifications

• Experience managing a team in a health, fitness or wellbeing setting
• Confidence in running the day-to-day operations of a gym or fitness centre
• Proven ability to plan and deliver programmes that boost revenue and enhance the customer experience

What can you expect from us?

• A progressive, structured and supportive environment in which to work
• 32 days holiday, rising incrementally to 38 days after 5 years' service (including 8 bank holidays and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your family and friends, saving each person up to £300 a year
• 24/7 access to a GP Employee health scheme - including Confidential Counselling
• Employee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans

The Next Steps

To apply, please click MORE INFORMATION to complete an application form. If you encounter any difficulties or require any adjustments in the recruitment process, please email your CV to .

We do not accept speculative CVs from agencies; any CVs received will be treated as a gift.

We look forward to receiving your application.

Equality, equity, diversity, and inclusion are critical to the success of Trafford Leisure and the achievement of our vision. We aspire to be a diverse, inclusive, and responsible employer. We recognise that a diverse workforce brings fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised, and underrepresented groups. In return, we promise a fair and unbiased recruitment process.