First-Line Tech Support Agent - On-Site (Rochester/Kent)

A technology solutions provider is seeking a 1st Line Technical Support Agent in Rochester, Kent. The role involves delivering excellent customer service by logging calls, resolving support issues, and maintaining customer satisfaction. Essential skills include knowledge of Microsoft operating systems and applications, strong communication, and the ability to prioritize multiple tasks. Ideal candidates will have IT qualifications and experience with support products. This full-time position offers a collaborative working environment with excellent benefits.