First Line Support Analyst

My client are an IT consultancy specialising in all things IT support. This role is with their MSP service and will be working with clientele in multiple industries including government.

Pay: £17.89 Inside IR35 via umbrella

Duration: 3 months+

This role requires SC Clearance please do not apply if you do not have SC Clearance.

A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk Mobile Team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.