First Line Service Desk Analyst - Networking, Cloud + Data Centre - £26k - £29k - Maidenhead

First Line Service Desk Analyst - Networking, Cloud + Data Centre - £26k - £29k - Maidenhead

• Do you want a role that will provide you with an outstanding career path through support into engineering?
• Do you want to work for a business that's invested in your progression?
• Do you want access to unlimited training and development?

Opportunity to work at a multi-million-pound Solution Provider working on their First Line Support Desk. A massive opportunity to progress and build a career within the Cloud & Networking space. Your duties will be to process tickets and assist with client continuous improvement plans, while co-ordinating with the 2nd line team for optimal service.

Required: Either educational or practical

• Experience in a 1st line troubleshooting role

What you'll be doing:

• Logging and resolving 1st line support tickets
• Troubleshooting faults - eg from basic issues to mapping network drives
• Working with ConnectWise (or ideally, have used it before)
• Utilise soft skills to manage customer escalations effectively and efficiently
• Proactively communicating with customers to ensure updates are clear and consistent
• Suggesting ideas to help streamline the desk and improve SLAs

What you'll need:

• Experience on a busy IT service desk (MSP experience ideal)
• Previous use of ConnectWise (ideal) or ServiceNow
• Strong troubleshooting mindset
• Hunger to learn, improve and grow
• Based within commuting distance to Maidenhead

Were looking for a first line service desk analyst that wants to progress and build their career in the cloud and Networking space for an impressive, caring IT Managed Service Provider.

First Line Service Desk Analyst - Networking, Cloud + Data Centre - £26k - £29k - Maidenhead