Fine Jewellery Retail Assistant

Fine Jewellery Retail Assistant Anabela Chan

Sloane Street, London SW1

About the Company

Founded in London in 2013, Anabela Chan is the first fine jewellery brand in the world to champion Laboratory Grown & Created Gemstones with high jewellery designs, artisanal craftsmanship and a focus on sustainable innovations.

Jeweller to The Stars, our creations are worn and loved globally by collectors and superstars alike, from Beyonce, Rihanna, Lady Gaga, J. Lo to Taylor Swift and members of the Royal Families. With no advertising and strictly discovered through word of mouth, our unique jewels are presented at some of the most exclusive boutiques in the world including Harrods London, Lane Crawford Hong Kong, Luisa Via Roma Florence and Moda Operandi New York.

Anabela Chan is an equal opportunity employer. We pride ourselves on creating a work environment where people feel valued, connected, heard and where creative ideas are always welcome.

Role Overview Key Responsibilities

• In-store customer experience, talking about the brand, showcasing the jewellery creations, carrying out the sale, packaging and after sales service.
• Responding to customer email, WhatsApp and Message requests.
• Managing the boutique packaging level.
• Changing the boutique jewellery displays, insuring the jewellery is clean and displays are tidy.
• Managing the stock including assistance with regular stock-checks.
• Creating stock reports.
• Manage inventory for customer repairs, bespoke items and stock repairs.
• Support with customer retention including events calendar, sending emails and gifts

Skills & Experience

• Luxury Retail Experience: 2 years' minimum experience working in a Luxury RetailEnvironment.
• Keen interest in luxury fashion/jewellery/lifestyle brands.
• Digital proficiency, learning agility, and a growth mindset.
• Adeptness in Mac software, Microsoft Office suites including Excel.
• Strong Communication & Interpersonal Skills: Excellent verbal and written communication skills, including the ability to build rapport with clients.
• Product Knowledge: Deep understanding of jewellery materials, gemstones, and design trends.
• Customer Service Orientation: A passion for providing exceptional customer service and creating memorable experiences.
• Attention to Detail: Ensuring accuracy in transactions and maintaining visual standards.
• Teamwork: Being able to collaborate effectively with other team members.
• Languages: verbal and written Arabic Language is preferred.

Reward

• Competitive salary
• Uniform
• Monthly bonus scheme
• Holiday entitlement
• Medical Insurance Scheme

Seniority Level

Assistant

Employment Type

Full-time

Location

Anabela Chan Flagship Boutique

Address: 35B Sloane Street, SW1X 9LP, London

Store opening hours:

Monday - Friday: 10AM - 7PM

Saturday: 10AM -7PM

Sunday: 12PM-6PM

Salary

Competitive Salary with benefits depending on experience.

About Anabela Chan

Anabela Chan is the first fine jewellery brand in the world to champion laboratory-grown gemstones with high jewellery design and artisanal craftsmanship, always with a focus on ethical and sustainable innovations. Jeweller to The Stars and founded in London in 2014 with awards from Vogue Talents and The British Goldsmiths' Craft and Design Council, Anabela Chan is awarded as Walpole's British Luxury Brand of Tomorrow in 2020 and The 50 Most Influential People in British Luxury in 2022.