Field Technical Services Engineer - Nottingham

Based: Nottingham (NG Postcodes)

Department: ICT Service & Support

Reporting to: Regional Service Manager

Contract: Permanent

The role involves providing technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.

Responsibilities include:

• Providing technical assistance to assigned Kyocera accounts within SLAs
• Investigating and rectifying faults reported by KMDS and channel partner end users
• Performing device installation, routine maintenance, and updates as required
• Understanding and adhering to SLAs for assigned accounts
• Carrying out basic fault finding and understanding solutions in use
• Backing up colleagues during absences or busy periods
• Logging call details accurately within specified timescales
• Reporting recurring faults for proactive management
• Sharing expertise and technical information with team members
• Building relationships with key stakeholders within accounts
• Maintaining stock levels at sites
• Attending product training to stay current
• Adhering to company policies, health and safety regulations, and core values
• Performing any additional technical support tasks as directed

What we can offer you

• Competitive salary
• Company car and fuel card
• 25 days holiday plus statutory bank holidays, with additional days after 5 years
• Holiday buying and selling scheme
• Life assurance (4x salary)
• Pension scheme with 8% total contribution (5% employer, 3% employee)
• Sick pay starting after 6 months, increasing with service
• Enhanced maternity and paternity leave
• Employee assistance programme
• Bike2Work salary sacrifice scheme
• Electric car scheme
• Discounts and perks via Lifeworks
• Eye care discounts