Field Services Delivery Manager - Field Based

Field Services Delivery Manager - West Midlands (Field-Based)
Salary: £45,992.14 + Quarterly Bonus
Hours: 40 hours per week + on-call rota

An established national energy services organisation is seeking an experienced Field Services Delivery Manager to lead a high-performing engineering team across the West Midlands.

This is a senior, field-based leadership role with real operational impact. You will be responsible for driving performance, safety, quality and customer satisfaction across a team of around 15 field engineers, ensuring delivery against key contractual KPIs and service level agreements.

This is an ideal opportunity for a technically strong leader who enjoys being visible in the field, coaching engineers side-by-side, and playing a hands-on role in operational delivery.

Responsibilities

• Lead and manage a team of field engineers, ensuring consistent delivery of installation and service targets
• Spend the majority of your time in the field providing coaching, performance management and technical support
• Drive improvements in productivity, quality, safety and customer satisfaction
• Ensure full compliance with health, safety and environmental standards
• Monitor engineer performance using audits, KPIs and compliance data
• Support onboarding, training and ongoing development of new and existing engineers
• Manage timesheets, attendance and performance reviews
• Support investigation of incidents and customer complaints
• Work closely with internal teams including Compliance, HR and Performance Managers
• Participate in on-call and, in exceptional circumstances, support field delivery directly

What We're Looking For

We're looking to speak with candidates who bring:

• Proven experience in a supervisory or field management role
• Strong coaching and leadership capability
• A background in utilities or smart metering
• Dual Fuel Meter Engineer qualification
• Excellent knowledge of health & safety and operational compliance
• Strong communication and stakeholder management skills
• A hands-on, field-focused leadership style
• Full UK driving licence

What's On Offer

This role offers a strong package and long-term career opportunity, including:

• Salary of £45,992.14
• Quarterly performance bonus
• 25 days holiday plus bank holidays (rising to 30 with service)
• 4% employer pension (increasing to 5%)
• Life assurance (4x salary)
• Employee Participation Plan
• Enhanced sick pay and family leave
• Cycle to work scheme
• Employee Assistance Programme and digital GP access
• Healthcare cashback scheme
• Structured learning & development and management training