Field Service Engineer (Greater Dublin)

Field Service Engineer (Coffee Equipment)

Greater Dublin Area €38,000 - €45,000 + Excellent Benefits

Our client, a well-established and growing supplier within the commercial coffee industry, is seeking a Field Service Engineer to support its expanding customer base across the Greater Dublin area.

This is an excellent opportunity to join a market-leading business that partners with some of the most recognised cafés, hospitality venues and commercial customers throughout Ireland. You'll work with premium coffee equipment, providing installation, servicing and preventative maintenance while delivering exceptional customer service.

The successful candidate will be field based, responding to planned maintenance and reactive service calls, with support from an experienced engineering coordination team. Occasional travel for training and team meetings will be required.

What's on offer

• €38,000 - €45,000 basic salary
• Company vehicle
• Flexible working arrangements
• Employee discount scheme
• Cycle to Work Scheme
• Sick Pay
• Health & wellbeing programme
• Ongoing technical training and career development
• Opportunity to join a growing business with an excellent reputation in its sector

Your day to day

As a Field Service Engineer, you will be responsible for the installation, preventative maintenance and repair of a wide range of commercial coffee equipment, including premium espresso machines, grinders and bean to cup systems. Working across the Greater Dublin region, you will diagnose faults, complete repairs efficiently and ensure customers receive a reliable, first class service.

• Install, service and maintain commercial coffee machines and associated equipment.
• Diagnose and repair electrical and mechanical faults both remotely and on customer sites.
• Carry out planned preventative maintenance in line with scheduled service plans.
• Configure equipment to meet customer requirements and ensure optimal performance.
• Refurbish, test and prepare equipment when required.
• Programme machines in accordance with manufacturer specifications.
• Accurately record service visits, job outcomes and parts used using the company's service management system.
• Complete all associated administration accurately and on time.
• Maintain the highest standards of health and safety while working on customer premises.
• Deliver outstanding customer service, resolving technical issues professionally and efficiently.
• Escalate and report customer concerns in line with company procedures.

Your Essentials

• Keen to speak with engineers who have experience in a field service or maintenance environment and possess strong electrical and mechanical fault finding skills.
• Experience working on commercial coffee equipment would be advantageous, although engineers from sectors such as catering equipment, vending, white goods, HVAC, water treatment, packaging, manufacturing or other electro mechanical environments are encouraged to apply.
• You will be self motivated, customer focused and capable of managing your own workload while working independently across multiple customer sites.

And even better if you have

• Experience with La Marzocco, Mahlkoinig, Mazzer, Conti and Rex Royal is desirable