Field Service Engineer - North London

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Date: May 18, 2025

Location: London, GB

We're looking for a Service Engineer based in North London. The Service Engineer is responsible for providing technical support to our customers and resolving ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are addressed promptly. Any issues with van stock or training needs should be reported back to the Regional Service Managers.

Your responsibilities include:

• Ensuring adherence to Franke UK Technical Standards and Processes
• Participating in the on-call weekend rota for engineer technical assistance and reactive calls (1 every 4 weekends)
• Highlighting technical skills gaps
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and training courses

Additionally, you will need to:

• Identify issues requiring Account Support due to ongoing customer issues

Candidates should demonstrate understanding and experience relevant to the Field Engineer role, including:

• Minimum 2 years experience working in the coffee machine or vending industry
• Proficiency with phones and laptops

Other qualities include:

• Excellent communication skills
• Personal integrity
• Ability to analyze and prioritize tasks
• Understanding when to inform and escalate issues
• Willingness to perform ad hoc duties as required

• The opportunity to work in a collaborative and innovative environment
• Professional growth and development opportunities
• Competitive salary and benefits package
• Being part of a company committed to excellence and innovation
• 25 days of holiday
• Private healthcare with options to include partners and children

Important information for all executive search companies, headhunters, and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume submitted without a valid written agreement will be considered the company's property. If a candidate presented by an agency is hired without prior agreement, no fee will be paid.