Field Service Engineer - Bulgarian Speaking

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military installations, high-threat facilities, and checkpoints. Our solutions help combat terrorism, drug trafficking, illegal immigration, and trade fraud. We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies, tailored to meet diverse security needs. Our commitment to imaging excellence, innovative design, and quality ensures high reliability and user satisfaction.

Role Overview

As a Senior Field Service Engineer, you will be the technical face of Rapiscan's Cargo Vehicle Inspection (CVI) systems. This role combines advanced engineering expertise, customer interaction, and international travel-primarily in Bulgaria, with occasional assignments across neighboring regions.

Responsibilities System Installation & Maintenance

• Lead installation, diagnostics, and repair of complex CVI systems, including PLCs, X-ray technologies, and multi-disciplinary components.
• Perform maintenance, overhaul, and servicing of mobile and static cargo systems.
• Troubleshoot faults and ensure systems are fully operational.

Technical Support & Training

• Respond to third-line technical queries from engineers, distributors, and customers.
• Provide post-acceptance and defect liability support.
• Deliver basic operational and technical training to end-users.

Documentation & Reporting

• Complete service reports, engineering change requests, and maintain service databases.
• Submit timely Oracle reports for labor, expenses, and materials.
• Ensure documentation complies with company standards.

Customer Engagement

• Communicate professionally and respectfully with customers, considering cultural and language differences.
• Coordinate with Customer Service for timely delivery of parts and materials.
• Ensure work is executed as planned during service visits.

Tools & Equipment Management

• Maintain company-issued tools, vehicles, and devices in safe working condition.
• Manage field service toolsets, mobile devices, laptops, and phones.
• Ensure timely calibration and return of test equipment.

Compliance & Conduct

• Follow all Health & Safety protocols and company safety programs.
• Adhere to ISO standards and contractual requirements.
• Uphold company values: Integrity, Innovation, Accountability, and Teamwork.
• Report quality issues and support corrective actions.

Team Collaboration

• Support fellow engineers and share feedback with QA, Engineering, and Production teams.
• Mentor local staff and contractors when required.

Qualifications Travel & Flexibility

• Willing to travel internationally up to 20%, including Europe, CIS, Central & SW Asia, Middle East, and Africa.
• Able to adapt to changing duties and deploy at short notice.

Technical Expertise

• Experience with integrated mechanical, electrical, and digital systems (e.g., engines, PLCs, drive systems, transmitters, receivers, circuits, IT infrastructure).

Problem-Solving & Leadership

• Proactive mindset with the ability to work independently under challenging conditions.
• Proven leadership and mentoring skills in diverse environments.

Communication Skills

• Strong verbal and written communication, capable of explaining technical concepts to varied audiences.

Operational Resilience

• Preferred experience in high-security or high-risk environments (e.g., military service), demonstrating discipline and adaptability.

Education & Certifications

• Formal qualification in engineering (e.g., BTEC, City & Guilds, HNC, or equivalent).

Systems Knowledge

• Hydraulic systems: fluid power components and maintenance.
• Electrical/electromechanical systems: wiring, control panels, mechanical integration.
• IT networking: ideally certified (e.g., CCNP) for system connectivity and diagnostics.
• Integrated systems: PLCs, high-voltage systems, and X-ray technologies.

Field Service Experience

• Hands-on experience in field service operations, with readiness for international travel and real-world problem-solving.